Getting started with Pointsbet app is straightforward once you know the steps — this guide walks you through each one.
Quick Checklist
- Ensure you are at least 18 years old (or the legal age in your jurisdiction).
- Have a valid email address and a secure password ready.
- Prepare a government-issued ID for verification (passport, driver’s license, or ID card).
- Choose a payment method before signing up (credit card, e-wallet, or bank transfer).
- Enable two-factor authentication (2FA) for added security after registration.
How to Sign Up
- Visit the pointsbet website and click the “Sign Up” or “Register” button.
- Fill in your personal details: full name, date of birth, email address, and contact number.
- Create a unique username and a strong password (mix of uppercase, lowercase, numbers, and symbols).
- Select your preferred currency and agree to the terms and conditions.
- Complete the email verification by clicking the link sent to your inbox.
- Log in with your pointsbet login credentials and proceed to the cashier to make your first deposit.
Calculating Your Bonus
Welcome bonuses often work on a percentage match. For example, a 100% match bonus up to €500 means if you deposit €200, you receive an extra €200 in bonus funds, giving you €400 total to play with. The wagering requirement (WR) is typically expressed as a multiple of the bonus amount. Suppose the WR is 35x the bonus. Then you must wager 35 × €200 = €7,000 before you can withdraw any winnings from the bonus.
Now let’s calculate the expected loss during wagering. If you play a slot with a 96% RTP (house edge 4%), then for every €100 wagered, you expect to lose €4. Over the required €7,000 wagering, your expected loss is 0.04 × €7,000 = €280. Since your bonus is €200, the expected net loss is €80. This means that, on average, you will lose €80 of your own money before meeting the wagering requirement. Always read the bonus terms carefully, as game contributions vary (e.g., slots 100%, table games 10%).
Security
Pointsbet uses 128-bit SSL encryption to protect your personal and financial data during transmission. All accounts are secured with a password and optional two-factor authentication (2FA). The platform requires Know Your Customer (KYC) verification to prevent fraud and underage gambling. Responsible gambling tools include deposit limits, session timeouts, and self-exclusion. It is important to note that if you are playing under a Curacao license, winnings may be subject to local income tax – consult a tax advisor to avoid surprises.
Payment Methods
Deposit methods include Visa, Mastercard, Skrill, Neteller, PayPal, and bank transfers. Withdrawals are processed back to the same method where possible. Typical deposit limits range from €10 to €10,000 per transaction, while withdrawal limits are €20 to €5,000 per transaction (subject to verification). Processing times vary: e-wallets take 0–24 hours, credit cards 3–5 business days, and bank transfers 5–7 business days.
Good to Know
Deposit speeds are generally instant, while withdrawal speeds depend on the method. Here is a quick comparison:
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Visa | Instant | 3–5 business days |
| Skrill | Instant | 0–24 hours |
| Bank Transfer | Instant | 5–7 business days |
| Cryptocurrency (BTC) | Instant | 1–2 hours |
Support Guide
- Forgot password: Click “Forgot Password” on the pointsbet login page, enter your email, and follow the reset link. If you don’t receive the email, check your spam folder and contact support if it’s still missing.
- Deposit not showing: First, refresh the cashier page. If the funds haven’t appeared after 15 minutes, provide your transaction ID and ask support to trace it.
- Withdrawal delay: Withdrawals are processed after account verification. Ensure your documents are uploaded and approved. If still delayed beyond the stated timeframe, escalate to live chat.
- Account verification pending: Upload clear photos of your ID, proof of address (utility bill), and payment method screenshot. Support typically verifies within 24–48 hours.
- Bonus not credited: Confirm you entered the bonus code (if required) during deposit. Check the terms – some bonuses auto-credit, others need activation. Contact support with your deposit details.
- Game not loading: Clear your browser cache or try a different browser. For mobile, ensure the pointsbet app (PWA) is updated. If the issue persists, report the game ID to support.
Quick Answers
How do I reset my pointsbet login password?
Click the “Forgot Password” link on the login page, enter your registered email, and follow the instructions sent to your inbox.
Is the pointsbet website safe?
Yes, it uses SSL encryption and requires KYC verification. Two-factor authentication is available for extra security.
What is the minimum deposit?
The minimum deposit is typically €10, but this may vary depending on your payment method.
Can I play on my phone?
Yes, the platform is fully mobile-optimized and can be accessed via a progressive web app (PWA) from your browser – no app store download needed.
How long do withdrawals take?
E-wallet withdrawals are often processed within 24 hours, credit cards take 3–5 business days, and bank transfers 5–7 business days.
Do I need to pay tax on my winnings?
If you are playing under a Curacao license, you may be subject to local income tax on gambling winnings. Please consult a tax advisor for your specific situation.
What games contribute to wagering requirements?
Slots usually contribute 100%, while table games and live dealer games contribute less (often 10% or 20%). Always check the bonus terms.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings to manage your spending responsibly.
What should I do if I think I have a gambling problem?
Use the self-exclusion tools available on the site or contact organizations like GamCare or BeGambleAware for support.
By following this guide, you can navigate the platform confidently, from registration to withdrawals. Remember to gamble responsibly and enjoy the experience.